Website Privacy Policy

This policy sets out how we handle your personal information if you utilize or visit our website.  It applies across roanegeneralhospital.com subdomains (the “Sites”).

When we say ‘we’, ‘us’ or ‘Roane General Hospital’ it is because we own and run the Sites.  If we say ‘policy’ we are talking about this privacy policy. If we say ‘terms of service’ we are talking about the terms of using our Sites and services. The terms may vary by Site and each site makes them separately available and seeks consent to them separately to this policy.

The type of personal information we collect

We collect certain personal information about visitors and users on our Sites.  

The most common types of information we collect include things like: usernames, member names, website addresses, email addresses, IP addresses, other contact details, support queries (and content you direct us for their handling), survey responses and web analytics data. 

How we collect personal information

We collect personal information directly when you provide it to us, automatically as you navigate through the Sites, or through other people when you use services associated with the Sites.

We also collect your personal information when you provide it to us when you complete user registration and submit a support request, subscribe to a newsletter, email list, submit feedback, fill out a survey, or send us a communication.

How we use personal information

We will use your personal information:

1. To fulfil a contract, or take steps linked to a contract: in particular, in processing your support request(s).
2. Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:
   • operating the Sites;
   • providing you with services described on the Sites;
   • verifying your identity when you sign into any of our Sites;
   • responding to support tickets, and helping facilitate the resolution of any disputes;
   • updating you with operational news and information about our Sites and services or to notify you about changes to our Sites, website disruptions or security updates;
   • carrying out technical analysis to determine how to improve the Sites and services we provide;
   • monitoring activity on the Sites, to identify potentially fraudulent activity and to ensure compliance with the terms of service that apply to the Sites;
   • managing our relationship with you by responding to your comments or queries submitted to us on the Sites or asking for your feedback or whether you want to participate in a survey;
   • managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
   • training staff about how to best serve our user community;
   • improving our products and services;
   • providing general administrative and performance functions and activities; 
   • processing your job application.
3. Where you give us consent:
   • providing you with marketing information about products and services which we feel may interest you; and
   • customizing our services and websites, like advertising where this involves the use of cookies or similar technologies in order to provide a more personalized experience.
4. For purposes which are required by law.
5. For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.

When we disclose your personal information

We will disclose personal information to the following recipients:

• • authors of any items or services made available to you;
  • subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting providers; technical and customer support; marketing and analytics services; security and fraud prevention services; subscription management services; and operational tooling services. Noting that our subcontractors and services providers may also transfer and access such information.
  • our professional advisers (lawyers, accountants, financial advisers etc.);
  • regulators and government authorities in connection with our compliance procedures and obligations;
  • a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
  • a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
  • a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
  • a rights holder in relation to an allegation of intellectual property infringement or any other infringement;

• other recipients where we are authorized or required by law to do so.

How we keep your personal information secure

We store personal information on secure servers that are managed by us and our service providers.

How you can access your personal information

You can access some of the personal information that we collect about you by logging in to your account. 

Marketing Choices regarding your personal information

Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.

You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

Cookies and web analytics

For more general information on cookies, see http://www.allaboutcookies.org.

When you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account, some of this information could be associated with your account. We’re talking about the following kinds of details:

• your IP address or proxy server IP address;
• the domain name you requested;
• the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
• the date and time of your visit to the website;
• the length of your session;
• the pages which you have accessed;
• the number of times you access our site within any month;
• the file URL you look at and information relating to it;
• the website which referred you to our Sites; and
• the operating system which your computer uses.

Information you make public or give to others

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user (such as a third-party Author) whether via our Sites or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Sites, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

How long we keep your personal information

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with our services, you can request that we erase your personal information and close your account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When we need to update this policy

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

How you can contact us

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact us. 

Both personal information and personal data have the same meaning in the context of this Privacy Policy.   Roane General Hospital Privacy Policy, effective date 01/25/2023.